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E-Commerce Customer Care Representative in Liverpool, NY at Raymour & Flanigan

Date Posted: 4/7/2019

Job Snapshot

Job Description

Ecommerce Customer Care Representative
NY - Liverpool

Job Description
Raymour & Flanigan is currently seeking a full time Ecommerce Customer Care Representative to join our successful web store team. This opportunity offers 40 hours per week and is based in Liverpool, NY at our Field Support Center. Our most successful Ecommerce Customer Care associates have experience with customer service and sales, and possess excellent phone, email and typing skills. This is a great opportunity for a highly motivated customer service and sales focused individual with excellent time management skills in a fast paced environment.

* Consistently provide genuine, friendly, personable and professional service.
* Prepare orders accurately and efficiently with attention to detail, and document action steps taken in appropriate computer systems.
* Confirm order details, communicate information to customers, and offer coordinating products and services.
* Go above and beyond advocating for every customer concern and request.
* Ability to multi-task within a fast-paced service environment.
* Effective written and verbal communication, interpersonal and organizational skills.
* Demonstrate excellent listening skills and the ability to work independently and with a team.
* Stay up to date on company products, features, and programs as well as industry trends.
* Perform additional functions that may be assigned at the discretion of management.
* 1-2 years proven customer service experience in a retail setting preferred.
* 1+ year's proven sales experience.
* High School diploma or equivalent required, two year college degree preferred.
* Proficient computer and typing skills and able to learn proprietary P.O.S. program.
* Excellent phone etiquette, spelling and grammar
* Ability to build strong, positive working relationships
* Flexibility to work a retail schedule that includes nights and weekends.
* Bilingual - Spanish - a plus!

Additional Information:
* Office operates Monday - Saturday 7:30 am - 9:00 pm, Sunday 9 am - 9:00 pm
* Shifts vary
* Full time applicants must have the ability to work 40 hours per week; retail schedule.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Raymour & Flanigan provides a full range of comprehensive benefit programs to help you achieve your wellness and financial goals which include:

Health Insurance (Up to 80% of premium paid) and Prescription Drug Coverage
Health Savings Account
Dental and Vision Coverage
Company paid Life Insurance
Company paid Short-term Disability
401(k) Retirement Plan w/ Company Match & Profit Sharing
Voluntary Life and Long-term Disability Insurance
Employee Assistant Program

Other Great Benefits:
Weekly Pay
Paid Vacations and Holidays
Training and Development
Tuition Reimbursement Program
Generous Merchandise Discount

Raymour & Flanigan proudly supports a drug free and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.