Director of Customer Care in Poughkeepsie, NY at Raymour & Flanigan

Date Posted: 9/5/2018

Job Snapshot

Job Description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

  • Manage multiple locations in a fast growing territory, while cultivating a self-directed team.
  • Manage administration.
  • Follow up on customer interactions.
  • Strategic minded with ability to find solutions for continuous improvement.
  • Oversees the investigation of complaints, such as those concerning quality of service in connection with any product or service offered.
  • Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, and actions of subordinates to ensure settlements are made correctly.
  • Engages in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers.
  • Executing reviews of all associated processes and providing performance reports to the executive team to ensure that the highest quality customer service possible is achieved.
  • Providing leadership, mentoring, and coaching for existing and future customer service staff.
  • Responsible for leading a department that provides in store and field support to the customers.
  • Perform additional functions that may be assigned at the discretion of management.

Qualifications:

  • Minimum of five years of high volume, multi-location management experience in retail, customer service or call center environment
  • Flexibility to work a retail schedule that includes nights, weekends, holidays, and events.
  • Proven experience with customer relationship management (and software systems).
  • Excellent analytical, oral and interpersonal skills.
  • The ability to thrive in a team atmosphere and work effectively with all levels of management.
  • Superb leadership skills required for a partnership environment.
  • Bachelor's degree or greater preferred.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!   

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

Full-Time Associates

  • Excellent Health, Dental & Vision Coverage
  • 401(k) with a Company Match
  • Paid Vacation and Holidays
  • Health Savings Account
  • Flexible Spending Account
  • Training and Development
  • Tuition Reimbursement Program
  • Generous Merchandise Discount
  • Short & Long Term Disability
  • Group Life Insurance
  • Specified Disease Insurance

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.

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