Director of E-Commerce in Liverpool, NY at Raymour & Flanigan

Date Posted: 9/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Liverpool, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/9/2018

Job Description

As the Director of E-Commerce at Raymour & Flanigan, you will craft, build and own the user experience for raymourflanigan.com. Sitting at the center of our fast-growing ecommerce business, you will partner with leaders from Marketing, Merchandising, Development and Sales and report to the Vice President of Ecommerce to drive our shared vision of a wonderfully satisfying shopping experience. At the intersection of art and analytics, you'll find immense success in this role.
Responsibilities
  • Lead and inspire a team of UX designers and analysts and collaborate with cross-functional teams to brand and launch new home décor ecommerce websites
  • Champion data-informed, user-centered design where the goals of the user and the business are brought together to form seamless solutions
  • Lead design from concept to final execution, producing initial research, sketches, wireframes, visual designs, prototypes, and performance data following launch
  • Provide detailed specifications of design solutions to be consumed by development teams
  • Implement proven A/B testing strategies to drive increases in cart size and conversion rates 
  • Develop omni-channel UX framework guidelines to create synergistic and consistent user experiences that mirror or enhance the in-store experience.
Qualities
  • A true passion for ecommerce and exceptional UX 
  • Comfort articulating design decisions, asking tough questions and challenging assumptions even if it means disrupting common held beliefs 
  • Excellent analytical, communication, presentation and collaboration skills
  • Effective leadership presence; you build relationships to become a cross-functional driver
  • A self-educator who loves staying current with trends in UX, analytics and ecommerce
  • A self-starter who identifies opportunities for improvement and acts upon them
Education and Experience
  • We are looking for an expert to come in with a playbook of strategies and techniques that can be deployed to drive continued growth
  • Portfolio work with your process clearly described, including: customer research, problem definition, early sketching, concept refinement and delivery and success measurement
  • Comfort in conducting and analyzing quantitative and qualitative research at scale, including usability testing, stakeholder interviewing, and conversion analysis
  • High degree of experience with Sketch and/or Adobe, and familiarity with prototyping tools such as InVision
  • Expertise with web analytics research tools to drive decision making
  • Detailed knowledge of various ecommerce vendors and service providers with a preferred list of proven companies for various tasks
  • Experience managing multiple internal resources, direct reports and third party vendors
  • We hold a strong preference for local candidates
  • 5+ years of designing and testing web and mobile experiences

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

  • Excellent Health, Dental & Vision Coverage
  • 401(k) with a Company Match
  • Paid Vacation and Holidays
  • Health Savings Account
  • Flexible Spending Account
  • Training and Development
  • Tuition Reimbursement Program
  • Generous Merchandise Discount
  • Short & Long Term Disability
  • Group Life Insurance
  • Specified Disease Insurance

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.