Director of UX in Liverpool, NY at Raymour & Flanigan

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Liverpool, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Director of UX

As the Director of UX at Raymour & Flanigan, you will craft, build and own the user experience for Sitting at the center of our fast-growing ecommerce business, you will partner with leaders from Marketing, Merchandising, Development and Sales and report to the Vice President of Ecommerce to drive our shared vision of a wonderfully satisfying shopping experience. At the intersection of art and analytics, you'll find immense success in this role.


Lead and inspire a team of UX designers and analysts and collaborate with cross-functional teams to brand and launch new home décor ecommerce websites

Champion data-informed, user-centered design where the goals of the user and the business are brought together to form seamless solutions

Lead design from concept to final execution, producing initial research, sketches, wireframes, visual designs, prototypes, and performance data following launch

Provide detailed specifications of design solutions to be consumed by development teams

Implement proven A/B testing strategies to drive increases in cart size and conversion rates

Develop omni-channel UX framework guidelines to create synergistic and consistent user experiences that mirror or enhance the in-store experience.


A true passion for ecommerce and exceptional UX

Comfort articulating design decisions, asking tough questions and challenging assumptions even if it means disrupting common held beliefs

Excellent analytical, communication, presentation and collaboration skills

Effective leadership presence; you build relationships to become a cross-functional driver

A self-educator who loves staying current with trends in UX, analytics and ecommerce

A self-starter who identifies opportunities for improvement and acts upon them

Education and Experience

We are looking for an expert to come in with a playbook of strategies and techniques that can be deployed to drive continued growth

Portfolio work with your process clearly described, including: customer research, problem definition, early sketching, concept refinement and delivery and success measurement

Comfort in conducting and analyzing quantitative and qualitative research at scale, including usability testing, stakeholder interviewing, and conversion analysis

High degree of experience with Sketch and/or Adobe, and familiarity with prototyping tools such as InVision

Expertise with web analytics research tools to drive decision making

Detailed knowledge of various ecommerce vendors and service providers with a preferred list of proven companies for various tasks

Experience managing multiple internal resources, direct reports and third party vendors

We hold a strong preference for local candidates

5+ years of designing and testing web and mobile experiences

Competitive Compensation and Benefits

Aggressive compensation plan

Excellent Health, Dental & Vision Coverage

401(k) with a Company Match

Paid Vacation and Holidays

Health Savings Account

Training and Development

Tuition Reimbursement Program

Generous Merchandise Discount

Group Life Insurance

Specified Disease Insurance