E-Commerce Customer Care Representative in Liverpool, NY at Raymour & Flanigan

Date Posted: 10/5/2018

Job Snapshot

Job Description

Ecommerce Customer Care Representative
NY - Liverpool

Job Description
Raymour & Flanigan is currently seeking a full time Ecommerce Customer Care Representative to join our successful web store team. This opportunity offers 40 hours per week and is based in Liverpool, NY at our Field Support Center. Our most successful Ecommerce Customer Care associates have extensive experience in customer service and sales and possess excellent phone, email, and typing skills. This is a great opportunity for a highly motivated customer service and sales focused individual, with excellent time management skills, in a fast paced environment.

Expectations:


* Consistently provide genuine, friendly, and professional service

* Effective communication, interpersonal, and organizational skills in person and on the phone
* Demonstrate excellent listening skills and the ability to work independently and with a team

* Have a customer focused mind set
* Advocate for every customer concern and request

* Proactively resolve escalated customer issues
* Ability to multi-task within a fast-paced customer care environment
* Confirm customer order details, communicate information to customers, and offer associated products and services

* Complete reports and other tasks/assignments as required
* Perform additional functions that may be assigned at the discretion of management

 

Qualifications:


* Customer service experience in a retail setting preferred

* Strong computer skills

* Two year college degree preferred

* Previous supervisory experience a plus
* Excellent time management

* Ability to multi-task

* Exceptional phone etiquette, spelling, and grammar
* Proficient computer, typing skills, and ability to learn proprietary P.O.S. program

* Microsoft Office proficiency is preferred
* Ability to build strong, positive working relationships

* Experience in a fast-paced environment
* Flexibility to work a retail schedule that includes nights and weekends

* Prior call center experience is advantageous
* Bilingual - Spanish - a plus

Additional Information:
* Office operates Monday - Saturday 7:30 am - 9:00 pm, Sunday 9 am - 9:00 pm
* Shifts vary
* Full time applicants must have the ability to work 40 hours per week; retail schedule.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Click here to view our competitive compensation and a comprehensive benefits package

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.